no complaints about work, or timing, and courtesy car service was very good. However as I mentioned, you need to make sure the front of house staff are giving a friendly , welcoming experience to customers. Eye contact, smiles, how are you today etc
last visit I had mot. the car passed ok on collection it had been cleaned inside and outside had been washed, the car always feels better to drive as if things have been tweeked
Very friendly staff
Whole process was really easy and everyone's been very helpful
I had an mot at stratstone mini, I was not informed of the full mot report. When I got home I read that there were lots of advisories need doing , this was not discussed as to how urgently and in what priority these needed doing.
Nice courtesy car. Good service from James
Helpful, friendly staff
Don't really like going to Stratstone Leeds but it is my local dealer so I have to until I'm out of warranty
Good service team especially James
Nothing was missed out, great video inspection and complimentary car clean
The presentation on revealing the car for collection was amazing. A lot of effort and detail went into making it a very special day (also my birthday)
did everything that was required in a timely manner
Please see above. I am unhappy that my car now has a fault, despite going through a service. This is causing me inconvenience having to bring it back.
Job well done
See comments above. The team at Stratstone Leeds (and I feel I dealt with most of them!) were very nice, friendly and professional. Am hoping the after-sales experience is as good!
They got my car back on the road , without any fuss. He was ready when they said he would be
Staff were extremely friendly and helpful.
Easy to book & provided courtesy transfer to & from Leeds
Always receive great service from the team
Loved the convertible loaner!
The after care hasn't been good
Always offering more than they required to. Mentioning hints and tips. Doing extra health check whilst they've got the car. Always pleasant very friendly(all of them)
As above.
service was done in time quoted, customer space was top notch and i was kept up to date at all times
Staff always excellent and trustworthy.
The staff were fantastic.
Everything was done efficiently...phone call to say it was ready. Video of work done and car valeted.
Friendly staff and atmosphere,knowledge of the product was very good,and felt that we were not put under pressure to commit,there were a couple of issues but they sorted them out to my satisfaction
Very satisfied overall, Great Service friendly staff, Quick, Prompt appointment, great quality work .
I was very happy with the service I received
It was an easy process all the way through with brilliant staff and the way we received our mini was second to none.
Was supposed to have a complimentary wash/valet but wasn't done very well. Staff were friendly.
Emily (sales) through to Tracey and Sarah (handover) their attentiveness, professionalism and friendly personalities are a true credit to the centre.
Ok fast service
Don't think was give the right infore for the extras I bought. Very poor
Pick up okay didn't have to wait
Very professional
Great set of guys and girls !
Told the car may have an oil leak via the video , but when collecting the car there was nothing on the notes.
Great service!
Service excellent
All the staff where friendly and approachable Csilla was very knowledgeable about the cars and answered all our questions. Tracey Sarah Alice Ellie and Jess took us through each step .
The car was returned with 100 miles on the countdown for brake repair. The brakes were amber on the report with the rear disc below minimum. The light was on to return car for service within 1 week
Great service, always kept informed and car returned with everything fixed as described.
Great customer service
Really impressed
No hassle from start to finish . Did everything they said they would
did what they said they would. On time and efficient staff at check in
Everything happened when we expected
Showed me the ins and outs on how to work the car etc