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Customer Reviews.

service

5

knew what was required and dealt with professionally and quickly.

06 January 2020

service

5

I was given an explanation of the work which had been undertaken, so that even a non professional person like me could understand it.

06 January 2020

service

4

Efficient but had car all day

02 January 2020

sales

5

Good Staff

30 December 2019

sales

4

Staff were friendly and helpful.

24 December 2019

service

5

Professional and costs well explained in advance

24 December 2019

service

4

Resolved the problem.

24 December 2019

service

5

My car was picked up from my home and returned washed and vacuumed on time. All the service issues were addressed.

22 December 2019

sales

5

My daughter in law looked after me so i have every confidence in the whole operation.

21 December 2019

sales

4

My interactions with Tracey when it came to collecting the car let the experience down. She was quite rude when trying to arrange a time to collect the car and her answers to my questions were curt and meant information I needed wasn't passed on.

18 December 2019

service

5

They treat my Mini like it was their own, I couldn't be happier with their service

16 December 2019

service

5

brilliant customer service!

16 December 2019

service

4

Nice staff and friendly staff . But one thing let them down . Went for a brake fluid change and waited in the lounge area . After telling me everything. Was completed i was told a health check was done and would need a litre of oil to top ?

16 December 2019

service

5

Excellent service and customer care

12 December 2019

sales

4

Good service

12 December 2019

sales

3

The handover process experience didn't make us feel very special or excited. The welcome we received on some visits was underwhelming

11 December 2019

sales

5

Very easy, fantastic customer service and great car!

11 December 2019

service

5

No extra work needs or pushed. Nice and clean on return.

09 December 2019

sales

5

Thorough handover

08 December 2019

sales

5

We thoroughly enjoyed the whole experience of buying our new Mini. From choosing exactly what we wanted, to picking it up, we were made to feel special and nothing was too much trouble.

07 December 2019

service

4.5

Efficient service. Friendly staff.

06 December 2019

service

5

The experience was very comfortable so I was completely satisfied.

05 December 2019

service

3

Mentioned that an engine warning light was on. Was told they didn't know what the problem was. Checked on line and it seems to be air filter related. Needs to go back in.

05 December 2019

sales

5

Personal service

05 December 2019

service

5

Understanding staff.

29 November 2019

service

3

All fine - except had to chase for an update as hadn't heard from them at all 45 mins before due to collect the car - had had the car since 9am and no contact until I called them at 5:15pm

26 November 2019

service

5

Best service

25 November 2019

service

5

Everything went ahead as planned, driver available to take me to town and call back with outcome of MOT on time

25 November 2019

service

5

The customer care was very good

24 November 2019

sales

5

very uncomplicated

22 November 2019

sales

5

All the staff were helpful and informative. Full marks to Ellie who arranged finance. The young girl that handed over the car went through all the controls with me which was very helpful.

21 November 2019

service

5

Honest & love the video footage

18 November 2019

service

5

very easy and pleasant experiance

17 November 2019

service

5

I can not fault the service.... staff have great communication skills

17 November 2019

service

5

Excellent

16 November 2019

service

5

My car was in for service I asked if someone would be able to take me into Leeds ? Straight away I was taken and to my surprise collected and taken back to min. Wonderful service

16 November 2019

service

3.5

Tyre needed a new valve but none it, would have liked them to have arranged to replace it later (had MOT and service)

16 November 2019

service

4

Kept in contact about what was happening.

15 November 2019

sales

5

everything went completely to plan.the staff where very helpful

15 November 2019

service

4

Leeds Stratstone sorted a rental car quickly and efficiently.

13 November 2019

service

5

Mini were incredibly helpful and flexible in arranging a courtesy car while my car had its alloys diamond cut and a first service.

11 November 2019

sales

5

Excellent service

09 November 2019

sales

5

excellent service and sales staff

09 November 2019

service

2

This is the 2nd time my daughter has had her car serviced at Leeds. Both times the car had hardly been cleaned inside and she was very disappointed. We use Vines in West Sussex, they are so much better when we take our cars in. Not a happy customer!

07 November 2019

sales

5

See above. In addition the car was made and delivered in three weeks to ensure it was with us before our baby was due for our convenience

07 November 2019

sales

5

No problems with purchase or collection of new car.

06 November 2019

service

5

Friendly, efficient, kept me informed throughout and exceeded expectations

05 November 2019

service

5

Did what they said they would and had space to work whilst waiting.

03 November 2019

service

5

James was a pleasure to deal with... very efficient & friendly service

01 November 2019

service

5

I know my mini is all good now