sales
staff at Stratstone Leeds were excellent. Csilla in sales, Tracey especially helpful with good attention to detail and Dale who did vehicle handover.
staff at Stratstone Leeds were excellent. Csilla in sales, Tracey especially helpful with good attention to detail and Dale who did vehicle handover.
Chilled out in their VIP area reading a book and sipping coffee while i waited.
Appreciate being told costs up front with option to find it cheaper (MOT) and price will be matched
Amber mitchel makes the difference!
The service was fine on the car, was a bit disappointed with the 'mini vallet'. It didn't really look like it had been wiped inside. It was just the footwells. I'm still waiting for second key to be sent. I've heard nothing back?
It was quick and efficient.
I was very satisfied with the experience at the Mini Centre through the purchase and delivery of my new car the service was excellent
Each colleague I spoke to were incredible friendly and helpful and couldn't have done more for me.
Service was ok but was really disappointed when I picked my brand new car up and it was just outside the front instead of the handover room undercover It didnt feal as special as it could do and also the miscommunication regarding the spec on my car
Great staff, extremely helpful
I'm really no good at doing these surveys. I can only reiterate what I have written above. I arrived just before 8am, waited in the waiting room, had a coffee, watched the tv and everything went smoothly and efficiently.
Smooth transaction
Gemma was extremely helpful, efficient and knowledgeable Adam was superb during the handover - if I could, I would offer him a job!
everything on time
See above.
They kept me well informed of my car progression through purchase
Excellent Customer Service from initial phone call to the day itself
very smooth process booking car in for service and MOT
All work completed on time, ready for collection
Friendly staff and happy to help
It initially took me 13 minutes to book in my car ...i do not want to be told everytime how long it is to my mot ...i collected my car ...the problem is now worse ...need to rebook it in ...when i have 13 minutes to soatr
The first sales assistant was extremely aggressive and a poor communicator. Fortunately the sales manager from whom my daughter in law had purchased her Mini several years ago managed to regain my confidence in the dealership with supportive staff.
Efficient and friendly service
Because I ordered parts to be fitted on a certain day . Got up early to take car for fitting and parts where not ordered . So had to go back next day . But the problem was dealt with very well
Brilliant service vehicle delivered back when done
The service and MoT were fine. The additional problem with the SatNav was not fixed requiring a return visit which was annoying, but is now sorted.
Friendly service and great help. I don't use my local garage (Sandal Wakefield) as Leeds is much more efficient and friendly.
Booked service in next day. Staff were very efficient and helpful. Service completed satisfactorily.
Staff are friendly, helpful & do all they can to make your visit smooth & easy. Every time my car has been for a service other issue mechanics always check for updates, recalls etc. I've always felt my mini has been in the best hands.
Felt involved and looked after
Great customer service, friendly staff and I like the look of the show room/garage.
Service person didn't know what the vehicle had come in for, car needed to be re washed on collection. Rear brakes had to be replaced after only 17,000 miles.
Everything went really well, Amber was great and kept me posted about what was going on.
Not collected my new car yet!
The hand over was dreadful.Relly spoiled my delivery off my new car. If my insurance didnt run out for my old car I would have walked away.She was rude to start off with regarding some missing documents that had I supplied some weeks ago.
Friendly staff, car arrived quicker than expected.
On arrival we were told some jobs had been carried over from the previous day. I explained the urgency and that we had been booked in as an early job as the work would take literally minutes. I was disappointed with the excessive wait
The experience was amazing. I was treated like royalty from the moment I walked through the door to the moment I left. The staff at Mini Leeds are a credit to the mini brand.
My mini was a very impulsive buy and Paul worked very hard to get me the car I wanted in the budget I had
The whole mini buying experience went smoothly and the staff at stratstone Leeds were friendly and efficient and my new car was immaculate
Although I had a budget in mind and stuck to it - it would have been helpful to understand what optional extras where available.
I got what I want.
The team provided an excellent experience from start to finish. They were thorough but not pushy which is important to me. I walk away from pushy sales...the team recognised quickly i knew what i wanted and didn't want and they adapted to my needs.
Excellent Staff and very helpful
Easy to deal with very efficient
It was done on time and the receptionist was friendly - but I did not believe what I was told. Felt fobbed off .
Kept in regular contact
It was a smooth experience from start to finish and was great to have a lift to and from the city centre.
Work on the car was fine.
Communication could have been better. I picked a car from stock from the Stratstone Harrogate but stuck with my original sales person in Leeds. I feel the speed of getting the car brought over was very slow. I had to give ultimatum a week later.