Enjoyed the information given every step of the way from order to delivery

The staff were very friendly and helpful, there were lots of little touches that made the experience feel special. Everything was clearly explained and with enthusiasm.

As stated in 1st question

The full process from buying to collection was a pleasure - lovely people

Apart from the wrong invoice been sent everything was ok

The comments are the same as above. Also the wash the car was given wasn't good, I took it to the car wash on the way home. I wouldn't have expected thus standard from your prestigious company.

Top job

First class service by friendly and professional staff.

Treated as a valued customer even though I had bought the car from another dealer

Helpful staff, who did what they promised

5star service

Great service

Professional

Good care and follow up

I cannot fault the staff at all. I was kept in the loop during the whole process. I received emails informing me what stage my car was at whilst being manufactured. The whole process was faultless

Staff are very professional, helpful and friendly. Comfortable waiting area and my car was dealt with quickly. I was updated as appropriate.

From first enquiry to vehicle handover they were so helpful ! Emily was great at purchase, the lovely girl who took us for a test drive was patient and Adam was fantastic at Handover.

I have an ongoing problem with Bluetooth not loading around 40% of the time I use the car - told the garage this needs looking at. Response was no fault found, deleted a couple of phones from the connections list. Advised no software update required.

Great handover went through everything.

Had a few problems with my mini, they came and collected it fro Cheshire, leant me an extremely nice Mini to use for the duration of the work being completed and then returned mine back to Cheshire.

Attentive and did what they said they would do

Poor communication.

See above. I have explained above.

Don’t really like buying new cars. Past experience sales men always speak to my partner even though I’m buying the car. This didn’t happen Cat mini and great mix of male and female staff

They were friendly and helpful but became confused when I had a technical question and took a while to confirm I could still collect the car

They kept me up to date on the progress of my order.

Easily contactable and friendly service

Great service and very easy to swap my car

The only thing was, I had to put petrol in the courtesy car as it was empty. The insurance charge was waived to compensate. I think it’s cheeky of you to ask for £11.99 for insurance though

To get the 5th star, I didn’t get a video and email of my vehicle health check and I didn’t receive a confirmation phone call that my vehicle would be ready as there was a question over whether a repair would be required. I had to call to confirm.

Very helpful staff who met my needs and expectations in full.

Called in a couple of times and been steered through all the important stuff very clearly by the staff.Staff very helpful in our choosing our new car

Everything worked easily but due to my wife not noticing that the service was due we had to pay for it rather than have it covered by our service contract.

No problems with anything.

It was an insurance repair

Smooth sailing sale, quick turnaround of a week, very happy

Staff were very friendly and helpful.

I was kept informed and all work done

Easy to book at convenient time and collection

Dissatisfied as the problem I went with was not solved.They couldn’t find the fault and 2 minutes drive after picking the car up, the fault appeared again.I have now paid £72 for basically nothing and had to re book the car in for a few days again.