Fast, professional service.
Fast, professional service.
Free health check and wiper blades changed, washed and valeted
Very helpful service staff. Great to receive video of the safety check on my phone.
Dealt with the issue promptly
Smooth and efficient.
Yet again Louis was excellent
Service completed as requested. All straightforward.
Easy to book the car in, everything explained to me and the car was ready when they said it would be
The issues were identified, the quote was sent and the work completed - no problems
Ready when expected
Jack Stephenson was a fantastic sales person, kept me well informed and made sure it was a pleasant experience
Excellent as usual
Everything went well
Kept up to date and even got my car early !
it was easy to book
Alex was helpful and patient - not patronising like some car sales people I've met in the past! He was efficient and really listened to what I wanted. It was all so smoothly done!
The car was ready sooner than expected and I was kept updated as to its progress through the manufacturer all the time.
Very happy and car cleaned
Rhiannon the advisor kept me informed and had my car cleaned aswell before handing it back to me. Good value and video sent of underside of vehicle while the technician talked over to let you know how much more wear on key components i had.
Everything went quickly and smoothly.
Very good customer service.
I was very satisfied
Lewis was very helpful and communicated well via email or telephone. Was a bit strange picking up the car stood in the car park due to Covid regulations. It was a very windy day & so glad it wasn't raining.
They are always polite, & helpful
They kept me well informed and were pleasant to deal with.
The sales agent kept in touch with regular updates regarding delivery.
The sales representative (Alexander Chapman) was incredibly helpful, efficient and upheld an excellent standard of customer service. The MINI centre (Stratstone Leeds) was fantastic.
Communication was excellent, so instead of visiting and meeting Kake to buy the car-Zoom, email and text kept me informed
Very easy process in the handover
Booked in Saturday morning and arranged for car to be serviced 1st as travelling to garage and no we're really to go. This was arranged by garage and got a call in 1:30hrs to say car was ready. Car was cleaned inside and out as well.
Did the MOT with minimal fuss and a service too
The dealership has done everything it can to adapt the the pandemic and keep the car buying experience exciting.
We were very happy with the whole process.
The work was good, but the customer care was excellent. They anticipated the work to do and were prepared (no coming back for when parts had arrived) and did the work quicker than expected.
The buying process was seamless despite the current situation regarding Covid. The Mini centre kept me up to date with progress and gave realistic timescales.
Hannah was really helpful
Flexible on attending to my budget requirements and timings
Good service provided. Helpful professional staff.
Efficient and good service
As stated above. No problem getting through by 'phone. Staff very polite when answering and putting call through to Service Department. I have on 3 occasions waited whilst work has been done and have chatted to staff. Friendly and nice to talk to.
Nice to get a courtesy car and informed of when work is completed
Happy with the service