knew what was required and dealt with professionally and quickly.

I was given an explanation of the work which had been undertaken, so that even a non professional person like me could understand it.

Efficient but had car all day

Good Staff

Staff were friendly and helpful.

Professional and costs well explained in advance

Resolved the problem.

My car was picked up from my home and returned washed and vacuumed on time. All the service issues were addressed.

My daughter in law looked after me so i have every confidence in the whole operation.

My interactions with Tracey when it came to collecting the car let the experience down. She was quite rude when trying to arrange a time to collect the car and her answers to my questions were curt and meant information I needed wasn't passed on.

They treat my Mini like it was their own, I couldn't be happier with their service

brilliant customer service!

Nice staff and friendly staff . But one thing let them down . Went for a brake fluid change and waited in the lounge area . After telling me everything. Was completed i was told a health check was done and would need a litre of oil to top ?

Excellent service and customer care

Good service

The handover process experience didn't make us feel very special or excited. The welcome we received on some visits was underwhelming

Very easy, fantastic customer service and great car!

No extra work needs or pushed. Nice and clean on return.

Thorough handover

We thoroughly enjoyed the whole experience of buying our new Mini. From choosing exactly what we wanted, to picking it up, we were made to feel special and nothing was too much trouble.

Efficient service. Friendly staff.

The experience was very comfortable so I was completely satisfied.

Mentioned that an engine warning light was on. Was told they didn't know what the problem was. Checked on line and it seems to be air filter related. Needs to go back in.

Personal service

Understanding staff.

All fine - except had to chase for an update as hadn't heard from them at all 45 mins before due to collect the car - had had the car since 9am and no contact until I called them at 5:15pm

Best service

Everything went ahead as planned, driver available to take me to town and call back with outcome of MOT on time

The customer care was very good

very uncomplicated

All the staff were helpful and informative. Full marks to Ellie who arranged finance. The young girl that handed over the car went through all the controls with me which was very helpful.

Honest & love the video footage

very easy and pleasant experiance

I can not fault the service.... staff have great communication skills

Excellent

My car was in for service I asked if someone would be able to take me into Leeds ? Straight away I was taken and to my surprise collected and taken back to min. Wonderful service

Tyre needed a new valve but none it, would have liked them to have arranged to replace it later (had MOT and service)

Kept in contact about what was happening.

everything went completely to plan.the staff where very helpful

Leeds Stratstone sorted a rental car quickly and efficiently.

Mini were incredibly helpful and flexible in arranging a courtesy car while my car had its alloys diamond cut and a first service.

Excellent service

excellent service and sales staff

This is the 2nd time my daughter has had her car serviced at Leeds. Both times the car had hardly been cleaned inside and she was very disappointed. We use Vines in West Sussex, they are so much better when we take our cars in. Not a happy customer!

See above. In addition the car was made and delivered in three weeks to ensure it was with us before our baby was due for our convenience

No problems with purchase or collection of new car.

Friendly, efficient, kept me informed throughout and exceeded expectations

Did what they said they would and had space to work whilst waiting.

James was a pleasure to deal with... very efficient & friendly service

I know my mini is all good now