Extremely satisfied as they delivered everything they said they would prior to the purchase of my car.

Car service staff were quick and efficient, providing a perfect major service on my Mini

Through the entire process, I felt I was respected as a valued customer. All staff were courteous and well-trained in their respective fields.

The purchase was very smooth & the team very supportive.

When I picked up the car the service was outstanding

Well treat by all staff

Omg if i could give higher i would. Alex was a brilliant salesman, very professional, excellent product knowledge, friendly and nothing was too much trouble. Jake and Olivia who did my handover were both very good too. The dealership was outstanding

This is the 2nd MINI I have purchased from Stratstone Leeds and whilst the staff are always willing to help, they generally seem to make mistakes which makes the overall experience difficult.

Sales person and handover person, were friendly and proffesional

I had my car mot but it took 2 hours

I had forgotten to mention that I needed an automatic courtesy car rather than manual and it was sorted out with no problems

Couldn't fault it and it's a nice touch and reassuring to have a free end of warranty check with the convenience of a hire car.

They did what it said on the tin (and a little bit more)

Same as first question

They reported that work needed doing under warranty. Had car two days and did not do the work. I now have to book in again which is an inconvenience.

Pleasant and helpful staff

Excellent service

Car was faulty on delivery and has a further fault that I've had to book it back in to deal with . I was going on holiday in this country and was left with a car I couldn't take

No hold ups

Car was not cleaned correctly

Nice young man called Adam explained everything

Staff were very friendly NO issues Explained everything well

Staff go out of their way to be helpful

All the staff were very helpful and professional.

The staff were superb throughout the whole experience from selecting a car to hand over. I would like to highly recommend Emily Iredale and Tracey Mitchell at the Leeds Branch (Stratstone) for their dedication and commitment.

I was not happy at having to pay for the fault to be rectified, especially when I am already out of pocket for damaged goods which were in the boot and were completely soaked and turned mouldy. Garage did not care or even ask for details

Booking process was simple, video link sent and ore notice of all work and charges before it was done

They promised me a mini factory tour. Six months on I'm still waiting.not even replying with my email.

All went smoothly & to plan. The reason that I haven't said "completely satisfied" is that I found it really tight of Mini that a full tank of petrol wasn't provided. This is my 5th new car purchase & the ONLY time a full tank wasn't included.

Efficient service

All work completed to a good standard and I was able to pick my car up earlier than originally told.

Have me a lift into Leeds city and phoned when work was complete

Dealt with promptly

Extremely satisfied

Did a good service and cleaning the car everything okay for me now

Kept up to date on the progress, comfortable waiting area and thorough service

There were too many errors to make this a satisfactory purchase. I felt the customer service really let down the purchase. I wasnt impressed by the level of service and think they could have done better.

When the handover man was going through the car functions etc he went through everything very fast. I gt the impression he was in a rush.

We are very pleased with the service we received throughout the purchase of our new Mini Cooper S convertible - all the staff were friendly and courteous- extremely pleased with Stratstone mini Leeds

Very professional

I had a problem with the buttons that navigate the infotainment centre and this was sorted while in for the service which enabled me to visit the workshop just the once

Great service but costs were higher than expected

Helpful and polite staff

Staff very friendly and helpful though not 100% when it came to mot

Communication is lacking on service days and I wasn't too impressed with the

Had to return twice for my vehicle to be put right after initial service. No offer of paying for my fuel to return as I live about 25 miles from mini Leeds.

no complaints about work, or timing, and courtesy car service was very good. However as I mentioned, you need to make sure the front of house staff are giving a friendly , welcoming experience to customers. Eye contact, smiles, how are you today etc

last visit I had mot. the car passed ok on collection it had been cleaned inside and outside had been washed, the car always feels better to drive as if things have been tweeked

Very friendly staff

Nice courtesy car. Good service from James