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Customer Reviews.

service

5

Extremely satisfied as they delivered everything they said they would prior to the purchase of my car.

07 October 2019

service

5

Car service staff were quick and efficient, providing a perfect major service on my Mini

04 October 2019

sales

5

Through the entire process, I felt I was respected as a valued customer. All staff were courteous and well-trained in their respective fields.

04 October 2019

sales

5

The purchase was very smooth & the team very supportive.

04 October 2019

sales

5

When I picked up the car the service was outstanding

03 October 2019

sales

4

Well treat by all staff

03 October 2019

sales

5

Omg if i could give higher i would. Alex was a brilliant salesman, very professional, excellent product knowledge, friendly and nothing was too much trouble. Jake and Olivia who did my handover were both very good too. The dealership was outstanding

01 October 2019

sales

3

This is the 2nd MINI I have purchased from Stratstone Leeds and whilst the staff are always willing to help, they generally seem to make mistakes which makes the overall experience difficult.

29 September 2019

sales

5

Sales person and handover person, were friendly and proffesional

28 September 2019

service

4

I had my car mot but it took 2 hours

27 September 2019

service

5

I had forgotten to mention that I needed an automatic courtesy car rather than manual and it was sorted out with no problems

27 September 2019

service

5

Couldn't fault it and it's a nice touch and reassuring to have a free end of warranty check with the convenience of a hire car.

27 September 2019

service

4

They did what it said on the tin (and a little bit more)

27 September 2019

service

3

Same as first question

25 September 2019

service

1

They reported that work needed doing under warranty. Had car two days and did not do the work. I now have to book in again which is an inconvenience.

24 September 2019

sales

3.5

Pleasant and helpful staff

23 September 2019

sales

5

Excellent service

23 September 2019

sales

2.5

Car was faulty on delivery and has a further fault that I've had to book it back in to deal with . I was going on holiday in this country and was left with a car I couldn't take

23 September 2019

service

5

No hold ups

22 September 2019

service

2

Car was not cleaned correctly

20 September 2019

sales

1

Nice young man called Adam explained everything

19 September 2019

service

5

Staff were very friendly NO issues Explained everything well

17 September 2019

service

5

Staff go out of their way to be helpful

16 September 2019

sales

5

All the staff were very helpful and professional.

13 September 2019

sales

5

The staff were superb throughout the whole experience from selecting a car to hand over. I would like to highly recommend Emily Iredale and Tracey Mitchell at the Leeds Branch (Stratstone) for their dedication and commitment.

11 September 2019

service

1

I was not happy at having to pay for the fault to be rectified, especially when I am already out of pocket for damaged goods which were in the boot and were completely soaked and turned mouldy. Garage did not care or even ask for details

09 September 2019

service

5

Booking process was simple, video link sent and ore notice of all work and charges before it was done

08 September 2019

service

1

They promised me a mini factory tour. Six months on I'm still waiting.not even replying with my email.

08 September 2019

sales

4

All went smoothly & to plan. The reason that I haven't said "completely satisfied" is that I found it really tight of Mini that a full tank of petrol wasn't provided. This is my 5th new car purchase & the ONLY time a full tank wasn't included.

08 September 2019

service

5

Efficient service

07 September 2019

service

5

All work completed to a good standard and I was able to pick my car up earlier than originally told.

06 September 2019

service

5

Have me a lift into Leeds city and phoned when work was complete

02 September 2019

service

5

Dealt with promptly

01 September 2019

service

5

Extremely satisfied

01 September 2019

service

5

Did a good service and cleaning the car everything okay for me now

31 August 2019

service

5

Kept up to date on the progress, comfortable waiting area and thorough service

30 August 2019

sales

2

There were too many errors to make this a satisfactory purchase. I felt the customer service really let down the purchase. I wasnt impressed by the level of service and think they could have done better.

27 August 2019

sales

3

When the handover man was going through the car functions etc he went through everything very fast. I gt the impression he was in a rush.

26 August 2019

sales

5

We are very pleased with the service we received throughout the purchase of our new Mini Cooper S convertible - all the staff were friendly and courteous- extremely pleased with Stratstone mini Leeds

21 August 2019

sales

5

Very professional

20 August 2019

service

5

I had a problem with the buttons that navigate the infotainment centre and this was sorted while in for the service which enabled me to visit the workshop just the once

19 August 2019

service

3.5

Great service but costs were higher than expected

19 August 2019

sales

4

Helpful and polite staff

18 August 2019

service

4

Staff very friendly and helpful though not 100% when it came to mot

17 August 2019

service

3

Communication is lacking on service days and I wasn't too impressed with the

17 August 2019

service

2

Had to return twice for my vehicle to be put right after initial service. No offer of paying for my fuel to return as I live about 25 miles from mini Leeds.

16 August 2019

service

2

no complaints about work, or timing, and courtesy car service was very good. However as I mentioned, you need to make sure the front of house staff are giving a friendly , welcoming experience to customers. Eye contact, smiles, how are you today etc

14 August 2019

service

5

last visit I had mot. the car passed ok on collection it had been cleaned inside and outside had been washed, the car always feels better to drive as if things have been tweeked

13 August 2019

service

5

Very friendly staff

13 August 2019

service

3

Nice courtesy car. Good service from James