sales
Called in a couple of times and been steered through all the important stuff very clearly by the staff.Staff very helpful in our choosing our new car
Called in a couple of times and been steered through all the important stuff very clearly by the staff.Staff very helpful in our choosing our new car
Everything worked easily but due to my wife not noticing that the service was due we had to pay for it rather than have it covered by our service contract.
It was an insurance repair
No problems with anything.
Smooth sailing sale, quick turnaround of a week, very happy
I was kept informed and all work done
Staff were very friendly and helpful.
Easy to book at convenient time and collection
Dissatisfied as the problem I went with was not solved.They couldnt find the fault and 2 minutes drive after picking the car up, the fault appeared again.I have now paid £72 for basically nothing and had to re book the car in for a few days again.
Smooth easy process from start to finish
On several occasions the receptionists didn't really understand why there are rattles on the dashboard. I just gave up complaining
I love th me car and buying it was so easy. All staff were very knowledgeable and helpful. Keeping me updated at every stage and staying in regular contact.
car was given thorough looking over and I was sent a nice video from Andy the technician about what had been done and the overall condition of tyres, brakes and suspension components which was a nice touch
PROMPT QUICK EFFICIENT SERVICE
Helpful staff on this occasion but previously come across unhelpful staff
Follow-up contact promised didn't happen. Now waiting to see if email contact will work.
The team we in hand to help & made me feel secure in purchasing my first mini
Great service
I was never waiting around for too long staff were really polite
Although I have never visited the centre as the whole purchase having been done over the phone the whole experience from initial contact to delivery was professionally and seamlessly carried out.
Purchase was easy, car arrived before expected. Easy to set up a handover meeting.
Helpfulness explaining everything
Fantastic all round experience, hassell and stress free. Great communication and good offers.
The car was delivered promptly. There was little fuss to push add on products.
Job done perfect.
Good at the dealership but customer service call went elsewhere telling me I had to pay insurance waver fee for hire car which was not true
never been to a dealership with a mainly female staff, It was like a breath of fresh air
The team at stratone were brilliant always ensuring my requirements were met, a pleasure dealing with them.
Handover team very very helpful. Actual day of handover and part ex was very smooth.
Really friendly service
Non return of callsRepairs not carried out as agreedSimple mistakes that have spoiled the Mini ownership experienceMisinformation being conveyed
The staff are very helpful all through the process of picking the car which is most suitable for you.upon delivery and handover of the vehicle,the staff take the time to show you around the vehicle.
As above all first class service.
The knowledge of the product and explanations if the option combinations was flawless. The staff were courteous and pleasant to deal with at all times.
Discussions during the sale and pre-sale were good. I got all the information I needed and the sales staff were very helpful and accommodating. The handover went well and the dealer explained everything I needed to know.
Prompt service and good feedback
Everything was sorted. Only reason for not 5 stars is that a part had been ordered incorrectly so I needed to leave the car for an extra day and a loan car wasnt offered, I had to call back to request
I am waiting a reply regarding you not paying my loan off and me getting arrears letter from finance company
No problems from order to pick up, we were kept well informed of everything and the staff couldn't do enough for you. On the day of pick up the chap sat in the car and spent time with me going through all the controls etc.
Service carried out promptly, information provided via email and paperwork.
Kept informed of what was happening and everyone was very polite and helpful
My car wasn't cleaned and I was a bit disappointed.
Csilla gave me outstanding customer service and i couldn't fault anything she was involved in. I think the hand over could have gone slightly more smooth, however i think this is because Tracy was on holiday at the time of handover.
I was just given the key back, no feed back on health check
It was the best experience I have had, I always buy a new car, I've bought from Audi and Mercedes and the Mini experience was a nicer experience, I had told them I bought this for my wife and if they could make it a lovely experience for her. Brill
Fully satisfied with service given from dropping car off to returning to collect.
The service was efficient and on time and the customer service was excellent.
Quick and efficient
I managed to stay in a show room with my children, who dont like any car showrooms! They were entertained, and I was able to buy my car!
Very easy transaction