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Customer Reviews.

sales

5

Called in a couple of times and been steered through all the important stuff very clearly by the staff.Staff very helpful in our choosing our new car

05 January 2019

service

4

Everything worked easily but due to my wife not noticing that the service was due we had to pay for it rather than have it covered by our service contract.

04 January 2019

service

3

It was an insurance repair

04 January 2019

service

5

No problems with anything.

04 January 2019

sales

5

Smooth sailing sale, quick turnaround of a week, very happy

03 January 2019

service

5

I was kept informed and all work done

27 December 2018

service

5

Staff were very friendly and helpful.

27 December 2018

service

5

Easy to book at convenient time and collection

24 December 2018

service

1.5

Dissatisfied as the problem I went with was not solved.They couldn’t find the fault and 2 minutes drive after picking the car up, the fault appeared again.I have now paid £72 for basically nothing and had to re book the car in for a few days again.

21 December 2018

service

5

Smooth easy process from start to finish

18 December 2018

service

1

On several occasions the receptionists didn't really understand why there are rattles on the dashboard. I just gave up complaining

18 December 2018

sales

5

I love th me car and buying it was so easy. All staff were very knowledgeable and helpful. Keeping me updated at every stage and staying in regular contact.

17 December 2018

service

5

car was given thorough looking over and I was sent a nice video from Andy the technician about what had been done and the overall condition of tyres, brakes and suspension components which was a nice touch

15 December 2018

service

5

PROMPT QUICK EFFICIENT SERVICE

13 December 2018

sales

4

Helpful staff on this occasion but previously come across unhelpful staff

11 December 2018

service

3

Follow-up contact promised didn't happen. Now waiting to see if email contact will work.

10 December 2018

sales

5

The team we in hand to help & made me feel secure in purchasing my first mini

08 December 2018

service

5

Great service

07 December 2018

sales

5

I was never waiting around for too long staff were really polite

07 December 2018

sales

5

Although I have never visited the centre as the whole purchase having been done over the phone the whole experience from initial contact to delivery was professionally and seamlessly carried out.

06 December 2018

sales

4

Purchase was easy, car arrived before expected. Easy to set up a handover meeting.

06 December 2018

sales

5

Helpfulness explaining everything

05 December 2018

sales

5

Fantastic all round experience, hassell and stress free. Great communication and good offers.

04 December 2018

sales

5

The car was delivered promptly. There was little fuss to push add on products.

04 December 2018

service

5

Job done perfect.

03 December 2018

service

4

Good at the dealership but customer service call went elsewhere telling me I had to pay insurance waver fee for hire car which was not true

03 December 2018

sales

5

never been to a dealership with a mainly female staff, It was like a breath of fresh air

03 December 2018

sales

5

The team at stratone were brilliant always ensuring my requirements were met, a pleasure dealing with them.

27 November 2018

sales

5

Handover team very very helpful. Actual day of handover and part ex was very smooth.

27 November 2018

service

5

Really friendly service

23 November 2018

service

1

Non return of callsRepairs not carried out as agreedSimple mistakes that have spoiled the Mini ownership experienceMisinformation being conveyed

23 November 2018

sales

5

The staff are very helpful all through the process of picking the car which is most suitable for you.upon delivery and handover of the vehicle,the staff take the time to show you around the vehicle.

22 November 2018

service

5

As above all first class service.

22 November 2018

sales

5

The knowledge of the product and explanations if the option combinations was flawless. The staff were courteous and pleasant to deal with at all times.

21 November 2018

sales

5

Discussions during the sale and pre-sale were good. I got all the information I needed and the sales staff were very helpful and accommodating. The handover went well and the dealer explained everything I needed to know.

21 November 2018

service

4

Prompt service and good feedback

21 November 2018

service

4

Everything was sorted. Only reason for not 5 stars is that a part had been ordered incorrectly so I needed to leave the car for an extra day and a loan car wasn’t offered, I had to call back to request

21 November 2018

sales

1

I am waiting a reply regarding you not paying my loan off and me getting arrears letter from finance company

18 November 2018

sales

5

No problems from order to pick up, we were kept well informed of everything and the staff couldn't do enough for you. On the day of pick up the chap sat in the car and spent time with me going through all the controls etc.

14 November 2018

service

5

Service carried out promptly, information provided via email and paperwork.

13 November 2018

service

4

Kept informed of what was happening and everyone was very polite and helpful

13 November 2018

service

3

My car wasn't cleaned and I was a bit disappointed.

13 November 2018

sales

5

Csilla gave me outstanding customer service and i couldn't fault anything she was involved in. I think the hand over could have gone slightly more smooth, however i think this is because Tracy was on holiday at the time of handover.

12 November 2018

service

3

I was just given the key back, no feed back on health check

12 November 2018

sales

5

It was the best experience I have had, I always buy a new car, I've bought from Audi and Mercedes and the Mini experience was a nicer experience, I had told them I bought this for my wife and if they could make it a lovely experience for her. Brill

10 November 2018

service

5

Fully satisfied with service given from dropping car off to returning to collect.

09 November 2018

service

5

The service was efficient and on time and the customer service was excellent.

09 November 2018

sales

5

Quick and efficient

08 November 2018

sales

5

I managed to stay in a show room with my children, who don’t like any car showrooms! They were entertained, and I was able to buy my car!

05 November 2018

sales

4

Very easy transaction