OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
151 ratings and 106 comments received in the last 90 days.
09 March 2024
Made the whole process very easy
08 March 2024
The team at MINI are absolutely first class. A special shout out to Michael. My second car from him and once again absolutely delivered and more. 10/10 to Michael.
07 March 2024
Csilla was really helpful, friendly and well detailed in her explanations. I felt very comfortable with her and felt like she was looking after me and giving me the best experience she could. Myles was also really helpful in finding me the right deal
07 March 2024
I felt looked after from start to finish. Pulled out all the stops to get my car on day I needed to collect and I loved the personal showroom!
06 March 2024
Prompt and professional
06 March 2024
Csila was extremely helpful
04 March 2024
Michael was great, listened to what we wanted and sorted a great deal on the right car
04 March 2024
The staff couldn't have been more helpfull.
02 March 2024
Very friendly staff, easy to talk too nothing was too much.
21 March 2024
Mustafa in Service is great! The mechanic was great too staying behind to fix my car
21 March 2024
friendly knowledgable
16 March 2024
I would have put fairly satisfied as there has been a few niggles after having the egr cooler replacement however I feel this unfairly marks down Leeds on there surverys. The vehicle was able to be returned immediately and a courtesy car was provided
15 March 2024
I always have great customer care when I go to Mini Stratstone in Leeds and Rhia is amazing, knows who I am and welcomes me with a friendly smile and goes above and beyond to ensure I have a great experience and nothing is too much bother for her.
14 March 2024
Great service from start to finish
14 March 2024
As above
13 March 2024
Work completed as a last minute job, quickly & efficiently
12 March 2024
Friendly helpful team. Good Customer Service makes a difference.
11 March 2024
Very satisfied.
11 March 2024
My only problem was that I requested a 3pm pick up and I didn't get my car until 4pm
21 March 2024
The salesman that we dealt with Michael Quashie was very good. Nothing was too much trouble and he took the time to find us the car that we wanted and explained everything. Extremely helpful in answering all question and providing excellent service