About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

114 ratings and 90 comments received in the last 90 days.

29 April 2026

Csilla was excellent a real credit to the mini Leeds team Fantastic service I would highly recommend ??

28 April 2026

Everything was done on line. Extremely complicated. We made four trips to the garage and live a considerable distance from Leeds

25 April 2026

It was absolutely fantastic experince with Min Stratstore.

21 April 2026

Csilla was fantastic and friendly throughout the entire process. She gave us complete guidance on how the Motability process worked and explained every step clearly. She did all the work making our ordering and collection experience a breeze!

20 April 2026

This was oursecond Mini / Countryman, from this centre. Both were carriedout really well.

19 April 2026

Michael was great and made sure everything happened quickly.

12 April 2026

Tarran was very helpful. He understood our requirements and was able to quickly present us with a few different options. The whole experience was stress free, quick and I love the car we purchased. Couldn't speak higher of Tarran and the dealership

12 April 2026

Very helpful and knowledgeable staff. Very patient and polite

10 April 2026

Gabi was very professional dotted the is and crossed all the ts

10 April 2026

Gabby was great super friendly and funny

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05 April 2026

Gabriela was very helpful and sourced a car very quickly. Process was very smooth.

03 April 2026

I love my mini. I was kept Informed regarding the order and time scale regularly.

03 April 2026

All staff were very helpful not pushy which i really appreciated.

29 March 2026

Excellent service and well looked after

25 March 2026

Everything went smoothly. Salesman (Robert) really friendly and helpful

25 March 2026

It was a smooth process and everyone was very helpful. Lots of paperwork but help given when needed and I appreciated the help setting up the app on my phone etc. Easy to have a test drive despite not having made an appointment and just dropping in.

25 March 2026

Great, non pushy but knowledgeable service, especially from Mateen and loving the car.

25 March 2026

Friendly, informative service.

24 March 2026

It was great

24 March 2026

It was a great service from the day we placed the order to picking my car up two weeks later which was fabulous ! No hard sell just a very lovely car buying experience , a special shout out to Mateen

22 March 2026

Michael was really great explained everything well. Sat with us in car to show us all apps

11 March 2026

Excellent communication, easy to schedule with Gabby's availability, answered all my questions, was very patient. Gabby was really knowledgeable and made the process smooth and clear.

09 March 2026

Michael my sales contact put me at ease from day one. He kept in touch throughout the process. He listened to my needs, but also gave me options. No sales pushing. He made the handover a breeze with his knowledge of the Mini.

09 March 2026

Very satisfied, customer service was excellent.

03 March 2026

Csilla was brilliant , she explained everything to me , Highley proffesional ,kind patient and polite , overall staff are polite and helpful very happy with my purchase thanks

03 March 2026

Csilla was very knowledgeable and kind. The showroom was clean and offered drinks.

24 February 2026

Great experience overall, quick, efficient, and painless. Gabrielle was amazing, friendly and knowledgeable. Thank you??

23 February 2026

Gabby was brilliant she put us at ease straight away. She was really friendly and explained everything really well. Nothing was too much trouble and we really appreciated that ?? we weren't rushed and felt completely relaxed

22 February 2026

Friendly warm sales, polite and helpful

21 February 2026

Smooth and pleasurable experience

21 February 2026

The financial systems didn't work properly so we had to complete the forms more than once. The pick up was delayed because of this, which was a shame.

16 February 2026

Everything was easy. No problems at all. Staff at the dealership were very helpful.

12 February 2026

Csilla at Sratstone was ready for my appointment, came outside to greet & introduce herself, knew product well, listened to my needs, showed me around mini range. Took my order, located a car. Delivery perfect, car features explained & linked phone

11 February 2026

I was guides through all necessary documents and it was explained patiently

10 February 2026

Great service good deal to swap car

09 February 2026

The whole process was easy and straightforward. Gabrielle was really helpful throughout and made sure I got the best deal with my APR.

30 April 2026

As always excellent service. Problem sorted. Rhianna is very knowledgeable and has a lovely personality.

29 April 2026

Rhiannon was fabulous! She kept us informed of everything and was friendly - an asset to Mini!

27 April 2026

Still waiting for a phone call to say if the wheel arch could be repaired without replacing it. Also during the MOT I was told there was a puncture in the front tyre when I took it to tyre place for a repair it didn't have a puncture-was confusing

25 April 2026

Brilliant service and Phoebe was great!

22 April 2026

they did what they said they would

21 April 2026

All issues were sorted I was treated with exceptional professionalism but in a lovely friendly way

21 April 2026

Phoebe is great, super friendly and helpful. The whole team are very professional and it's always a nice experience

21 April 2026

Phoebe was super helpful and friendly. A credit to the company ??

19 April 2026

The staff were friendly, welcoming and efficient. They kept me updated throughout the service and informed me promptly when it was ready to collect. The car had also been washed and cleaned, thank you.

14 April 2026

The whole experience was quick and efficient.

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14 April 2026

kept me informed of what was going on

14 April 2026

Booked the car in for a date then got a call to say it wasn't available that day so need to rebook, it was the next day though but needed to change plans for drop off and collection

14 April 2026

Very efficient service. Was informed of progress timely.

08 April 2026

Always fabulous

06 April 2026

Great service ftom start to finish

02 April 2026

Great service the young lady on the service desk got my apple watch face back on for me. Grandchildren love mini mouse. Over and above service.

02 April 2026

Quick and full feedback

01 April 2026

Excellent service

25 March 2026

The service team went over and above what was expected to resolve my issue

25 March 2026

Good service received from your service team, questions answered and team kept me informed on the progress of the work being undertaken. Being able to pay via interest free monthly instalments really helpful to spread the cost.

25 March 2026

Perfect example of customer service.

24 March 2026

Phoebe was very attentive and kept me up to date at all stages

23 March 2026

Everything was fine

23 March 2026

Efficient

23 March 2026

Every thing was good from booking to paying the bill

23 March 2026

Had to have NS mirror replaced as been hit when parked, called in and all sorted as not as bad as I thought, also car washed and mats vacuumed, first time had to call in since getting car last October.

23 March 2026

Great service. Friendly.

21 March 2026

Very good customer service

20 March 2026

Pleasant & friendly and great service

16 March 2026

Rhi is amazing on service. Excellent communication skills. Does what she says when she says she will do it. This makes the whole experience less stressful- even if there is a big bill to pay!!

10 March 2026

staff very helpful and friendly. happy with service I received

10 March 2026

Rhiannon always looks after me she's fab

08 March 2026

Great customer service

06 March 2026

Very satisfied everything went fine very professional

04 March 2026

Staff were extremely helpful & friendly.

04 March 2026

Friendly knowledgeable staff. Comfortable waiting for vehicle area. Very satisfied with service and friendly staff.

03 March 2026

Good communication and time effective.

02 March 2026

It's always a pleasure to deal with the team at Stratstone Mini and this visit was no different. From the friendly welcome to having everthing explained clearly makes you feel valued as a customer.

02 March 2026

excellent staff, quick service

01 March 2026

Rhiannon was so lovely caring and handled all my car servicing perfectly . Very happy with everything.

26 February 2026

Clear communications and kept me mobile

24 February 2026

Rhiannon and the rest of the team were welcoming and helpful. Despite unanticipated delays, there was no issue and they were all very accommodating.

22 February 2026

Rhi managed the process from start to finish and went over and above to get things ready on time

22 February 2026

Rhiannon at the centre was really helpful and informative regarding how long the MOT service would be and where to sit and wait plus tea/ coffee facilities to help myself to

20 February 2026

Excellent service ,efficient

19 February 2026

Very satisfied with the service provided.

18 February 2026

Welcoming, informative, speedy.

18 February 2026

Communication was key Little video to show me whats what

17 February 2026

Amazing service as always. Friendly staff, excellent communication, timely service. Always the best from mini

16 February 2026

Rhiannon was very helpful and smiley through out the process. A thorough service and nicely cleaned for me. Thank you

16 February 2026

Really professional, caring, understanding and gave a personal experience

12 February 2026

Really good advice on faults that required attention . I have a mini with 208, 000 miles and my customer service contact ( Rhiannon ) made sure each fault was detailed and understood and categorised .

10 February 2026

Very friendly and professional service.

09 February 2026

Great service

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Stratstone Leeds.

Address

Gelderd Motor Park, Gelderd Road, Leeds, LS12 6EG

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0113 8687175

Map

Areas served

Leeds as well as surrounding areas including Bradford, Wakefield, Batley and Pudsey

View map

Address

Gelderd Motor Park, Gelderd Road, Leeds, LS12 6EG

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

0113 8682060

Map

Areas served

Leeds as well as surrounding areas including Bradford, Wakefield, Batley and Pudsey

View map