About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

128 ratings and 110 comments received in the last 90 days.

15 September 2026

James & Gabi were so communicative & answered all my questions promptly. Felt like such a personal service & experience

12 September 2026

Service was great. Everything was made simple and easy and Amina was super helpful

09 September 2026

Good service and thorough handover

04 September 2026

Really happy with the service I received, very professional and went out of their way to help me (Gabby)

03 September 2026

A Great experience - Fantastic helpful and enthusiastic staff - Great communication throughout - Nothing was too much trouble.

29 August 2026

Everyone was very helpful and supported with help with the new vehicle and showing all the new setup. They made the experience very easy and made it feel very special.

25 August 2026

It was made very easy by the sales lady Gabrielle. She was helpful and very knowledgeable. The process was quick from start to finish

25 August 2026

Process was easy and efficient

19 August 2026

Excellent experience, the car was delivered earlier than expected & can't fault anything

14 August 2026

The whole process was made really straightforward and was so quick

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07 August 2026

I was satisfied with the guy who helped me with mini

04 August 2026

Kept in contact throughout the process and nothing was too much trouble

04 August 2026

Excellent customer service

04 August 2026

Amazing service, super easy!

02 August 2026

I had a great experience with Gabi ! She is professional, knowledgeable, and incredibly helpful throughout the entire process. She made the handover smooth and stress-free, explaining everything clearly and answering all my questions with patience.

29 July 2026

Was told we were picking car up on tues 21st, I rang on the Monday, no one knew anything about it, not Gabrielles fault as she'd taken over csilla Gabrielle got it through for the Saturday and did a great job handing it over, very clear and knew exac

28 July 2026

Callum, James and Kelly were amazing. In the sales dpt, Gabi, Michael, Tarran, Amina and Mat were superb.

25 July 2026

Only issue was with the my mini app and digital system of signing. I made the original enquiry with one email and registered for the app with my preferred email. Somehow mini couldn't cope and it caused unnecessary aggravation to the process.

22 July 2026

Our initial enquiry was handled professionally and efficiently by Csilla Kelly. The subsequent hand over was also well managed by Tarran Uddi.

19 July 2026

Process was smooth. Gabby was great (efficient. organised and helpful) and the car is great too.

18 July 2026

Everything was very smooth and didn't have to go into Leeds

16 July 2026

The staff who I dealt with (James and Mateen) were friendly, professional and genuinely interested in helping me find the right car. They took the time to understand my budget and preferences and answered all my questions. It was easy and stress free

12 July 2026

Amazing experience

06 July 2026

Both Tarran and Gabby were very friendly and knowledgeable about the Aceman and could answer all questions

05 July 2026

Gabrielle Eyres. She has excellent product knowledge and complete understanding of motorbility. I was kept informed at every stage, she is friendly and professional, . Thank you Gabby, you were brilliant. Mini is lucky to have you.

05 July 2026

All very simple and sraff were veey helpful

04 July 2026

Everything went smoothly and I was really happy with it all.

03 July 2026

Really easy

02 July 2026

The experience was top notch. Gabrielle. Went above and behond even coming to my home to check if the car charger at my home was working properly, It has never been used since it was installed.Thank you.oò

02 July 2026

Csillia at leeds stratstone was amazing, knowledgeable and professional. She made my experience easy and comfortable. I love the car.

02 July 2026

Why when spending a substantial amount of money on a new car I only get one key issued and my spare is supposed to be added to my mobile phone. Both my phone and my husbands are not compatible. Continued below.

02 July 2026

Kept up to date and clear description of payment plan and amounts

01 July 2026

I was very satisfied with my experience. Gabrielle was friendly, professional and helpful throughout, and she made the purchase and delivery process smooth, enjoyable and stress-free.

01 July 2026

Gabi was awesome from start to finish

27 June 2026

Csilla was totally brilliant. She could not do enough for me and she made the process so easy. She explained everything and was so knowledgeable.

24 June 2026

The whole team were friendly informative and helpful so again made the buying experience first class.

16 September 2026

To time, to specification and to budget

15 September 2026

Professional service friendly team

12 September 2026

Early drop off, very friendly and helpful advice provided.

09 September 2026

No too good as they didn't fix my fault, they said couldn't find a fault but as soon as I picked it up and drove back to work and left the car & it faulted

09 September 2026

Service team are really helpful

08 September 2026

Ri is amazing and I'm always looked after when I bring my car in

08 September 2026

Staff are really helpful

08 September 2026

Bruna was very helpful

06 September 2026

Excellent service as always. Staff very friendly and polite Rhianna and Ryan are absolutely fabulous and I always ask Rhianna to say thank you from me to the Technician who carried out the work on my car.

04 September 2026

Courteous and prompt

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02 September 2026

Excellent booking service, great contact and explanation, just valet didn't seem up to usual standard - but overall great!

02 September 2026

This was a Mini recall which was in itself a bit of a pain however the outstanding care and customer services support from Rhianna (and assisted by Charlotte) made the experience much more manageable.

01 September 2026

Really helpful and pleasant staff

01 September 2026

Everything happened exactly as they said it would

29 August 2026

Easy to book friendly staff

29 August 2026

Because no work was done unnecessaryly the guy phoned me up and I explained I was struggling to pay for all the work needed and he offered plans to help

22 August 2026

Great customer service from the service team

22 August 2026

Excellent service. Rhiannon went out of her way to cover off all my needs.

12 August 2026

I am aways looked after by the Service team.

12 August 2026

Easy to book and lovely greeting on arrival. Really helpful.

10 August 2026

Great service. Ryan is a very knowledgeable and friendly person to deal with.

10 August 2026

Good service

10 August 2026

Friendly staff all round. Decent enough place to sit and work while I waited. Tea and coffee facilities appreciated. Service took exactly the amount of time I was told it would.

09 August 2026

All work completed on time with a clear description of what had been done

09 August 2026

The staff are always great and helpful, although the problem with my car is back

09 August 2026

Great friendly service.

07 August 2026

Did what I asked

06 August 2026

Helpful and explained things

05 August 2026

Rhiannon went out of her way to help me including bringing the car to my house. Amazing customer service.

04 August 2026

Car was serviced quickly, and at a reasonable price.

04 August 2026

Very prompt and I was kept up to date

04 August 2026

When I came to drop my keys off I literally walked in looked around trying to find someone for a good 7 mins shouting

30 July 2026

Always great customer service. I usually deal with Rhiannon who is always very welcoming and makes me feel valued . She has excellent product knowledge and gives me confidence that the service will be carried out correctly.

30 July 2026

Great

30 July 2026

Fast and efficient

30 July 2026

Courteous, professional and efficient operations

29 July 2026

Great service by Ri as always.

28 July 2026

Personal care to us the customer

27 July 2026

Excellent service

26 July 2026

Absolutely a fantastic car and it is always a pleasure to drive. We love it

26 July 2026

Booking is made easy via the app. Rhiannon at the Leeds Mini garage is fantastic. My car is in safe hands with the team there. I'm informed on the progress and if any further work was needed, advice is given. Thank you and see you next time!

25 July 2026

All went according to plan very pleasant reception when I dropped it off it was done in the time specified and just looked brand-new

24 July 2026

Good service from Ryan and the team

23 July 2026

Dropped Mini off and collected later in day without complications

23 July 2026

The service was excellent

22 July 2026

Polite and very helpful

21 July 2026

rhiannon was very friendly helpful and professional- she was able to deal with all my queries and my car was seen very quickly all in all a very good experience

21 July 2026

Service was done on time and efficiently. Rhiannon was very helpful and pleasant and it was clear she took Pride in delivering a great customer experience - thank you - it makes a big difference.

19 July 2026

Warm, welcome, kept updated, offered options on payment and service inclusive, Car was ready for pick up when it was expected.

19 July 2026

The staff were very friendly and kept me up to date with my cars progress.

19 July 2026

Unbelievable customer service. Was so easy and smooth. Thank you

18 July 2026

Quick and easy booking. Issue looked at the day before my actual appointment and then sorted on the day of the appointment. Ryan on the service desk is an absolute credit to your organisation.

18 July 2026

Efficient service

17 July 2026

Very efficient and ready on time cleaned the car which was an added bonus very proffesional.

16 July 2026

Have worked in and been a customer of many dealerships over 20 years and I bore my wife to death with how much I enjoy going to this Mini in Leeds. Always parking spaces Nice temperature, nice music, great coffee! Friendly staff Always great service

16 July 2026

In a lot longer than usual for MOT

15 July 2026

Very professional and knowledgeable staff.

14 July 2026

Overall quick and easy. Just some bad points... My car was left unlocked on the forecourt. It was also 'washed' but it left it looking worse as it had obviously just sorta been wet and left to dry.

12 July 2026

Great service, easy to book in and the car was collected and dropped off for us (Motorbility car)

12 July 2026

Completely satisfied. Very courteous and looked after well. The gentleman who booked my car in was polite and knowledgeable.

12 July 2026

Ryan was exceptional from start to finish. Extremely helpful, knowledgeable and thorough in what he did.

12 July 2026

Dealt with Ryan who was 1st class. However he asked me if I wanted my car washed after my service and said that would be great. On collecting my car it had not been washed which I was a little disappointed after he had done such a great job.

12 July 2026

I Couldn't fault any part of the service ! Ryan is a credit to your team, he was so friendly, polite and professional. So much so that I also agreed to take a service plan based on his recommendation. Overall a really impressive service ! ??

07 July 2026

Very easy process

05 July 2026

Very friendly and efficient.

04 July 2026

They managed to complete the service within 2 hours.

02 July 2026

Although it took 7 days to get my car back I was kept informed throughout.

01 July 2026

Pleasant, informative, kept me updated. Rhiannon even gave me advice about a service plan

30 June 2026

Good customer service as always, supplied an ev courtesy car which was much appreciated and service and car cleaned in a timely manner. Very happy!

29 June 2026

Pick up and return to my home address was within times given

28 June 2026

Friendly service reception. Offering to keep me updated on all work undertaken.

24 June 2026

Lovely team to deal with super frendly and helpfull

23 June 2026

Excellent service kind and very helpful nothing was too much trouble

23 June 2026

Rhiannon is just brilliant, pragmatic and understanding.

FIND Stratstone Leeds.

Address

Gelderd Motor Park, Gelderd Road, Leeds, LS12 6EG

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0113 8687175

Map

Areas served

Leeds as well as surrounding areas including Bradford, Wakefield, Batley and Pudsey

View map

Address

Gelderd Motor Park, Gelderd Road, Leeds, LS12 6EG

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

0113 8682060

Map

Areas served

Leeds as well as surrounding areas including Bradford, Wakefield, Batley and Pudsey

View map