About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

121 ratings and 104 comments received in the last 90 days.

17 June 2026

Lovely salesperson, super helpful through the many forms to fill in!

16 June 2026

We were treated with respect and above and beyond her job. She went through all the car new facilities and set up them for me including my phone.I was confident to drive away.I am very pleased a lovely lady.

09 June 2026

Great from initial contact to handover and after. Made an appointment to test drive vehicle, found the car I wanted already in the compound so able to drive away within the week. Simple process. Gabi very helpful prior to, during and after delivery.

03 June 2026

Customer service was excellent from Tarran

03 June 2026

Gabrielle as Stratstone made my purchase journey smooth and enjoyable, can't recommend her enough!

02 June 2026

Ha I and Callum were excellent so helpful and informative

28 May 2026

Great customer service and updates from Csilla Kelly

26 May 2026

Experience was all great, only downfall was when I went to collect my new car it had a flat battery. Csilla was very accommodating and arranged a temporary car whilst my new car was delivered home. Whoever did drop my car off left slight mud stains.

26 May 2026

Csillia was the reason I would come back as she made the experience from start to finish seamless, she had excellent product knowledge and her customer service skills were impeccable

24 May 2026

Exceptional services well behond expectations

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22 May 2026

Excellent service everything explained with knowledge and experience shown by Gabby really helpful and informative

21 May 2026

Adviser really helpful

17 May 2026

Scilla kept in touch every step of the way and was always on the end of the phone .

16 May 2026

I had a very good experience with Stratstone during the purchase and delivery of my new car. Gabby and Michael were professional, helpful, and made the entire process smooth and enjoyable

08 May 2026

Csilla was lovely. Also the young guy who helped me set some of the display up was great.

06 May 2026

Communication good

03 May 2026

Excellent service and fabulous car. Very happy

02 May 2026

Michael and Callum were so helpful and patient. It was a pleasure to buy a car from them.

02 May 2026

Excellent communication throughout the process. The hand over was perfect.

01 May 2026

Csilla was very helpful from start to finish

01 May 2026

Everything was spot on! I couldn't have been more supported by the team but I've been back & forward for a year or two & Csilla has given me quotes & her approach always excellent. Always professional & the team were also great.

01 May 2026

Staff very knowledgeable and helpful

29 April 2026

Csilla was excellent a real credit to the mini Leeds team Fantastic service I would highly recommend ??

28 April 2026

Everything was done on line. Extremely complicated. We made four trips to the garage and live a considerable distance from Leeds

25 April 2026

It was absolutely fantastic experince with Min Stratstore.

21 April 2026

Csilla was fantastic and friendly throughout the entire process. She gave us complete guidance on how the Motability process worked and explained every step clearly. She did all the work making our ordering and collection experience a breeze!

20 April 2026

This was oursecond Mini / Countryman, from this centre. Both were carriedout really well.

19 April 2026

Michael was great and made sure everything happened quickly.

12 April 2026

Tarran was very helpful. He understood our requirements and was able to quickly present us with a few different options. The whole experience was stress free, quick and I love the car we purchased. Couldn't speak higher of Tarran and the dealership

12 April 2026

Very helpful and knowledgeable staff. Very patient and polite

10 April 2026

Gabby was great super friendly and funny

10 April 2026

Gabi was very professional dotted the is and crossed all the ts

05 April 2026

Gabriela was very helpful and sourced a car very quickly. Process was very smooth.

03 April 2026

I love my mini. I was kept Informed regarding the order and time scale regularly.

03 April 2026

All staff were very helpful not pushy which i really appreciated.

29 March 2026

Excellent service and well looked after

25 March 2026

Everything went smoothly. Salesman (Robert) really friendly and helpful

25 March 2026

It was a smooth process and everyone was very helpful. Lots of paperwork but help given when needed and I appreciated the help setting up the app on my phone etc. Easy to have a test drive despite not having made an appointment and just dropping in.

25 March 2026

Great, non pushy but knowledgeable service, especially from Mateen and loving the car.

25 March 2026

Friendly, informative service.

24 March 2026

It was great

24 March 2026

It was a great service from the day we placed the order to picking my car up two weeks later which was fabulous ! No hard sell just a very lovely car buying experience , a special shout out to Mateen

17 June 2026

10/10 service and always so friendly

17 June 2026

Friendly & efficient service

16 June 2026

Efficient and friendly service from Rhiannon and the service/mot team

15 June 2026

Excellent front of house service

15 June 2026

Customer service was brilliant

15 June 2026

Polite efficient & extremely helpful

15 June 2026

Very friendly front desk staff who are helpful and professional. We noticed some scratches on the car as though a dirty hose had been dragged over the car during cleaning. I suspect these will polish out.

14 June 2026

Quickly booked in an MOT.

14 June 2026

Whenever I call they are very helpful

14 June 2026

Prompt and professional service

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11 June 2026

Friendly and efficient

10 June 2026

Very easy and straightforward to book and drop car off, staff are always friendly and helpful.

10 June 2026

The cost was absolutely too much for something that took 2 hours

08 June 2026

All work well

08 June 2026

Very professional and pleasant. Made to feel welcome.

06 June 2026

The sales assistant was warm, friendly, and accommodating. They provided excellent customer service and made the experience enjoyable and hassle-

06 June 2026

Rhiannon at Leeds is a real asset to Mini, friendly but professional and always selling promises. The work was carried out to schedule.

06 June 2026

FRIENDLY, EFFICIENT AND KNOWLEGEABLE

06 June 2026

Faultless service

05 June 2026

Reception staff was extremely helpful and dealt with queries about car service

03 June 2026

Staff and service were excellent

03 June 2026

Everything great

01 June 2026

Friendly helpful staff who advised me well

30 May 2026

Excellent customer service (Rhiannon, Leeds )

29 May 2026

Swift efficient service , Rhiannon is a credit to your dealership in Leeds

29 May 2026

Good service. Polite and friendly staff

29 May 2026

Great front desk, clear info, great while u wait facilities.

24 May 2026

Everyone was friendly and helpful

21 May 2026

Brilliant, kind and considerate customer service from the first phone call and throughout. Could not recommend enough.

20 May 2026

Al the staff are polite and friendly and a pleasure to deal with. The car was ready at the time I was told it would be.

20 May 2026

Polite and professional service

19 May 2026

Everything explained

18 May 2026

Prompt and helpful lady on service reception.

18 May 2026

Mot booked for 10.30 which took 3.5 hours...was not updated on any progress I had to keep chasing them.

15 May 2026

Efficient communication and reliability

12 May 2026

The customer service from everyone I have dealt with was exceptional, well done to the team.

05 May 2026

Polite staff and efficient service

03 May 2026

2 years full sevice under service plan

03 May 2026

Excellent customer service.

02 May 2026

Staff were very polite and helpful as they always are. Great service overall.

30 April 2026

As always excellent service. Problem sorted. Rhianna is very knowledgeable and has a lovely personality.

29 April 2026

Rhiannon was fabulous! She kept us informed of everything and was friendly - an asset to Mini!

27 April 2026

Still waiting for a phone call to say if the wheel arch could be repaired without replacing it. Also during the MOT I was told there was a puncture in the front tyre when I took it to tyre place for a repair it didn't have a puncture-was confusing

25 April 2026

Brilliant service and Phoebe was great!

22 April 2026

they did what they said they would

21 April 2026

Phoebe is great, super friendly and helpful. The whole team are very professional and it's always a nice experience

21 April 2026

Phoebe was super helpful and friendly. A credit to the company ??

21 April 2026

All issues were sorted I was treated with exceptional professionalism but in a lovely friendly way

19 April 2026

The staff were friendly, welcoming and efficient. They kept me updated throughout the service and informed me promptly when it was ready to collect. The car had also been washed and cleaned, thank you.

14 April 2026

Very efficient service. Was informed of progress timely.

14 April 2026

The whole experience was quick and efficient.

14 April 2026

Booked the car in for a date then got a call to say it wasn't available that day so need to rebook, it was the next day though but needed to change plans for drop off and collection

14 April 2026

kept me informed of what was going on

08 April 2026

Always fabulous

06 April 2026

Great service ftom start to finish

02 April 2026

Quick and full feedback

02 April 2026

Great service the young lady on the service desk got my apple watch face back on for me. Grandchildren love mini mouse. Over and above service.

01 April 2026

Excellent service

25 March 2026

Good service received from your service team, questions answered and team kept me informed on the progress of the work being undertaken. Being able to pay via interest free monthly instalments really helpful to spread the cost.

25 March 2026

Perfect example of customer service.

25 March 2026

The service team went over and above what was expected to resolve my issue

24 March 2026

Phoebe was very attentive and kept me up to date at all stages

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Stratstone Leeds.

Address

Gelderd Motor Park, Gelderd Road, Leeds, LS12 6EG

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0113 8687175

Map

Areas served

Leeds as well as surrounding areas including Bradford, Wakefield, Batley and Pudsey

View map

Address

Gelderd Motor Park, Gelderd Road, Leeds, LS12 6EG

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

0113 8682060

Map

Areas served

Leeds as well as surrounding areas including Bradford, Wakefield, Batley and Pudsey

View map