OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
93 ratings and 70 comments received in the last 90 days.
20 August 2025
Really welcoming staff, nothing was too much trouble, great handover of vesicle, Csilla was brilliant!
15 August 2025
Standards met
05 August 2025
There was a new card to be used as a key and they didn't know what this was for or how to use it, however I had done some research before collecting the new car and had to tell them how to do it set it up
05 August 2025
Michael Quashie was brilliant throughout the whole process. I received an covered car inside the showroom for an unveiling during the handover. It made my day.
01 August 2025
Customer service was above and beyond - 10/10
30 July 2025
Totally
29 July 2025
Sale, deal and handover was very good
26 July 2025
Very good service
25 July 2025
Mostly satisfied - staff were very efficient & we were always made to feel welcome. There was just a slight miscommunication regarding the part exchange which ended up delaying things very slightly but it wasn't a huge issue, overall very happy
27 August 2025
Poor customer service. Had to take car 5 times to garage for same thing. Told me that ordered parts, them told me mini had sent wrong ones. 10 days with a loan car, not good enough.
27 August 2025
Dropped off the car easy and the courtesy car was ready And when it came to collect the car there was no issues
24 August 2025
Friendly and helpful service Always leave feeling I have been looked after
21 August 2025
All went smooth
19 August 2025
Mark in particular was very helpful in Mini taking back our car, and Chiller did her best to get us to buy a new Mini where the price was just too high for the car we wanted.
17 August 2025
Daisy and her service team. Having explained my frustrations with Harrogate Mini lack of trust and customer service Daisy did go above and beyond to help resolve the issues. Very happy and will return to Leeds!
17 August 2025
Very good service
16 August 2025
Everything I asked for was carried out by professional caring and friendly staff.
14 August 2025
It was a very nice experience. I took my car in as i had some damage from a driving over a curb. I had a vehicle health check and found only needed body work done. Everyone was professional. Even had my car washed for free. I felt well looked after.
11 August 2025
Friendly staff (Phoebe) greeted me, comfortable waiting area and good communication from Pheobe with results of check
23 August 2025
Mark was excellent, and the other staff I had conversations with were pleasant and helpful.