OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
115 ratings and 78 comments received in the last 90 days.
03 October 2025
Excellent communication throughout from Csilla Kelly. She was great.
01 October 2025
Completely satisfied. Brilliant service provided by Michael Quashie on both the purchase of the mini and handover
27 September 2025
I am satisfied with my mini centre I found that all the staff for lovely and pleasant and that my sales person Tarran help to answer all my questions I had and provide a great service
24 September 2025
Great communication No selling things I didn't want All questions answered fully
23 September 2025
Michael greeted my mum and I took us straight up to a private area looked after us felt like VIP service. Showed us the perfect car gave us some options and did a test drive with me as mum wasn't comfortable. Was always available to pick up the phone
21 September 2025
There was a slight blip with my pick up day on MINI's behalf however Tarran ensured he came in the next day (on his day off). During the handover of my new car I was amazed! The car was in perfect as well as all the effort made from Tarran and team.
17 September 2025
Csilla & Ranjit very helpful
11 September 2025
Gabi looked after my husband and I from start to finish - she was great, couldn't have been more helpful. Excellent customer service.
29 August 2025
Things went smoothly
12 October 2025
Service reception kept me in constantly updated on Mot progress & options available.
07 October 2025
Got the job done in the time quoted
06 October 2025
Excellent customer service; the communication was very good .. got a call the day before to confirm booking, a friendly welcome, and was kept upto date whilst on site.
06 October 2025
Everything was explained well. Supported by good documentation
03 October 2025
Service was very good, prices a little on the higher side
03 October 2025
Service wise excellent, shame the service could not be completed.
28 September 2025
Service adviser was very good
27 September 2025
Fantastic service
27 September 2025
Clear communication, urgency and customer care is always a priority at Mini
23 September 2025
Super quick service and replacement mats
11 October 2025
I dealt with James Wetherill at first his was a very kind sales person to deal with and very helpful with all the information. I dealt with Tarran Ubbi he was around the same age as me 100% best sales I have ever spoken too very kind and helpful