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Customer Reviews.

service

4

I gave four stars as I wondered if it might have been possible to unblock the windscreen wipers myself and save the money.

23 July 2018

service

4

Although it's nice to have ur dirty car cleaned it's a shame it doesn't include the wheels? Thanks anyway we went home and finished the job ?

19 July 2018

service

3

Happy with the service from the showroom staff

10 July 2018

service

2

As above always loved mini and the service given but I won’t use Stratstone again even though it’s the most convenient.This is my 4th mini and I am contemplating buying a different brand next time

10 July 2018

sales

5

Explanations were given very well

27 June 2018

service

5

No issues with servicing.

26 June 2018

sales

5

Very satisfied would certainly recommend mini at Leeds for anyone wanting either a new or used mini. Paul was very helpful as were all of the admin team also Max who did the handover

26 June 2018

service

5

Very helpful and friendly staff. Was honest with what I needed and didn’t try and over sell.

23 June 2018

sales

4

Very good but did have to speak to allot of different people which wasn't necessary perhaps.

23 June 2018

service

3

Not sure what was actually serviced on my car, Oil and filters?, I think you should provide a detailed print out of the service, not just a tick in the service book

19 June 2018

service

5

Everything was done on time.The staff were very helpful.

15 June 2018

service

3

There was no one to take our details and was stood around for 10 mins until one of the girls who was sat at a table talking with other staff came and just took the keys from us? Didn't ask our name reg or anything

12 June 2018

sales

4

Sat nav not working on pickup.When pointed out this was rectified.

09 June 2018

service

5

Excellent, friendly customer service

08 June 2018

service

5

Well organised, helpful and provided full explanation of service provided

08 June 2018

sales

5

Thanks

08 June 2018

service

5

Brilliant staff who looked after me from arriving to leaving. Explained exactly what happens as first time I have had to do this as was usually my late husbands job

07 June 2018

sales

2

The whole process involves too many different people and takes too long. Double charged for gasp insurance slow to reply, update and refund the money. Asked for calls back but never received.

06 June 2018

sales

3

Once I had made the deal the customer service went slightly downhill from there. no regular contact or updates and I was left doing a lot of the chasing. There was never a definite delivery date. My new car was also faulty when I went to collect.

05 June 2018

service

3

Rang to book late appt only to find out the times on the letter were incorrect and couldn't have that time. Booked 2 hr slot but got a phone call day before stating that the car had to be in all day - again incorrect. Took lots of calls to sort?

02 June 2018

sales

5

The MINI stratstone branch in Leeds were excellent. Really knowledgable staff.

01 June 2018

sales

5

Excellent service the day I picked up my car

29 May 2018

sales

5

Absolutely fantastic experience collecting my car and I love it

29 May 2018

service

4

Fixed problems promptly

28 May 2018

sales

5

simon and tracy and staff looked after me very well

28 May 2018

sales

4

The vehicle was not quite ready for colllection,still undergoing finishing touches?

28 May 2018

service

5

Smooth efficient and good level of customer service for both drop off and collection. Quick process, relevant information and updates provided

24 May 2018

sales

5

Excellent service, daily updates regarding the order processing.Shared enthusiasm for the Mini product. Excellent delivery of information regarding the financial service.

23 May 2018

sales

5

The car was delivered within 4 weeks

18 May 2018

service

5

I dropped the car off at the garage in the morning and was given updates about the progress of the car service and collected the car the same day.

17 May 2018

sales

5

During the time of purchasing my car, Paul Rosen was very supportive and professional. I didn’t feel like I was being given the ‘hard sell’. Dealing with other team members has been equally consistent in the high level of customer service I received.

17 May 2018

sales

5

Excellent service

15 May 2018

sales

5

As above, all very straightforward and well communicated

10 May 2018

sales

5

Notified the whole way through the process to delivery

09 May 2018

sales

3

Window problem as above prevent a completely satisfied, all other aspects were very good, but don't expect problems like this on a brand new car

09 May 2018

service

5

My car had been 'rescued' with a flat tyre the night before and was ready to drive again less than 24 hours later. He'd even been washed.