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Customer Reviews.

sales

5

Although I have never visited the centre as the whole purchase having been done over the phone the whole experience from initial contact to delivery was professionally and seamlessly carried out.

06 December 2018

sales

4

Purchase was easy, car arrived before expected. Easy to set up a handover meeting.

06 December 2018

sales

5

Helpfulness explaining everything

05 December 2018

sales

5

The car was delivered promptly. There was little fuss to push add on products.

04 December 2018

sales

5

Fantastic all round experience, hassell and stress free. Great communication and good offers.

04 December 2018

sales

5

never been to a dealership with a mainly female staff, It was like a breath of fresh air

03 December 2018

service

4

Good at the dealership but customer service call went elsewhere telling me I had to pay insurance waver fee for hire car which was not true

03 December 2018

service

5

Job done perfect.

03 December 2018

sales

5

Handover team very very helpful. Actual day of handover and part ex was very smooth.

27 November 2018

sales

5

The team at stratone were brilliant always ensuring my requirements were met, a pleasure dealing with them.

27 November 2018

service

1

Non return of callsRepairs not carried out as agreedSimple mistakes that have spoiled the Mini ownership experienceMisinformation being conveyed

23 November 2018

service

5

Really friendly service

23 November 2018

sales

5

The staff are very helpful all through the process of picking the car which is most suitable for you.upon delivery and handover of the vehicle,the staff take the time to show you around the vehicle.

22 November 2018

service

5

As above all first class service.

22 November 2018

service

4

Prompt service and good feedback

21 November 2018

sales

5

The knowledge of the product and explanations if the option combinations was flawless. The staff were courteous and pleasant to deal with at all times.

21 November 2018

sales

5

Discussions during the sale and pre-sale were good. I got all the information I needed and the sales staff were very helpful and accommodating. The handover went well and the dealer explained everything I needed to know.

21 November 2018

service

4

Everything was sorted. Only reason for not 5 stars is that a part had been ordered incorrectly so I needed to leave the car for an extra day and a loan car wasn’t offered, I had to call back to request

21 November 2018

sales

1

I am waiting a reply regarding you not paying my loan off and me getting arrears letter from finance company

18 November 2018

sales

5

No problems from order to pick up, we were kept well informed of everything and the staff couldn't do enough for you. On the day of pick up the chap sat in the car and spent time with me going through all the controls etc.

14 November 2018

service

5

Service carried out promptly, information provided via email and paperwork.

13 November 2018

service

3

My car wasn't cleaned and I was a bit disappointed.

13 November 2018

service

4

Kept informed of what was happening and everyone was very polite and helpful

13 November 2018

service

3

I was just given the key back, no feed back on health check

12 November 2018

sales

5

Csilla gave me outstanding customer service and i couldn't fault anything she was involved in. I think the hand over could have gone slightly more smooth, however i think this is because Tracy was on holiday at the time of handover.

12 November 2018

sales

5

It was the best experience I have had, I always buy a new car, I've bought from Audi and Mercedes and the Mini experience was a nicer experience, I had told them I bought this for my wife and if they could make it a lovely experience for her. Brill

10 November 2018

service

5

The service was efficient and on time and the customer service was excellent.

09 November 2018

service

5

Fully satisfied with service given from dropping car off to returning to collect.

09 November 2018

sales

5

Quick and efficient

08 November 2018

service

5

Kept up to date with progress, friendly service desk

05 November 2018

sales

5

I managed to stay in a show room with my children, who don’t like any car showrooms! They were entertained, and I was able to buy my car!

05 November 2018

sales

4

Very easy transaction

05 November 2018

service

5

The team always try to complete the service with 100% customer satisfaction.

05 November 2018

service

5

Your service and repair was so good

01 November 2018

sales

3

Lack of communication between presale staff, given apt to collect which was subsequently cancelled as car not arrived, also found a number of staff repeatedly requesting copies of same documentation from myself.

30 October 2018

service

5

This was the 2nd time I’d visited Stratstone, Leeds. I was disappointed with the customer service the first time round and I was disappointed again on the 2nd visit. I wouldn’t take my car back to MINI, Leeds unless I had no choice.

30 October 2018

service

5

Well after this been our 8th Mini they must be doing something right!

29 October 2018

service

1

Quoted Michelin tyres on video from service and given something else completely. Not authorised by me and no explanation on collection. Misleading and deceitful supplying something other than what is quoted and approved.

26 October 2018

sales

5

Loved the updates regarding car being made etc. Kept up to date continually. Great customer service.

26 October 2018

service

4

Good overall but car not cleaned correctly where repair had been completed

26 October 2018

service

2

What type of mechanic doesn't know the "Inside" from the "Outside" of a tyre? Unable to carry out tracking as requested.

26 October 2018

service

4

Nothing is ever perfect, but a vast improvement from previous experiences ar Stratstone

24 October 2018

service

5

Great

24 October 2018

service

5

Quick, easy and pleasant staff

23 October 2018

service

5

on time

22 October 2018

service

5

Had no issues

22 October 2018

service

5

really friendly check in. Good contact during the day and car ready exactly as promised.

19 October 2018

service

4

I arranged a courtesy car and was given a petrol countryman, i am not complaining but would have been great to get an SD to trail as that is probably the next car i would look at buying so would be great to have been able to experience one :)

16 October 2018

service

3

Car wasn’t ready at time stated

16 October 2018

sales

1

See above. Assistant retail manager stepped in to sort this fiasco out. Gave me free tyre and alloys insurance and full tank of petrol but by then it had completely ruined what should have been a great day for me. I was really upset by experience