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Customer Reviews.

sales

4.5

everything was explained well and i was kept up to date on what was happening with my mini

02 October 2018

service

5

Service was fine. Kept in the loop all the way.

02 October 2018

service

5

The service team really looked after me and gave me the best advice on how to take care of my vehicle in the best way possible

02 October 2018

service

5

Staff friendly and helpful. Vehicle washed and cleaned. Finished on time.

01 October 2018

service

3.5

Mot and health check carried out as requested, staff friendly and polite, car valeted before pick up

01 October 2018

service

4

good staff

27 September 2018

service

1

I was mis-informed of repairs needed to my car......I will only take my Mini back if there is no other option!Please see above question

27 September 2018

sales

5

Staff very accommodating and friendly!

25 September 2018

sales

5

Unable to find a fault with the experience.

24 September 2018

service

5

Staff really attentive

24 September 2018

service

4

I was very happy with the service received, the car was looked after and cleaned inside and out after the service. My only gripe (and it’s really really small) is that when the tyre pressures were taken, two dust caps were missing.

24 September 2018

service

4

Very communicative whilst my car was there and a courtesy car given to me.

22 September 2018

service

1

Not happy at all

20 September 2018

sales

5

First class service

18 September 2018

service

5

I advised the check in individual of my time constraints on the day, after 2 hours she came to see me and said I should take a hire car as they wouldn’t be finished in time for my next appointment.

13 September 2018

service

5

You booked me in, checked my car, saw it was a nail in one of my run flat tyres. Kept in touch with me as to what was happening and when I picked my car up it had been cleaned as well.

13 September 2018

service

5

Better than expected.

10 September 2018

sales

5

Everything about dealing with Stratstone was to a very high professional standard. The vehicles had been prepared to an excellent standard ready for me to drive away. The handover team made the part exchange flow seamlessly and I must mention Adam.

03 September 2018

service

4

In the past my car was cleaned before picking it up. It was not on this occasion.

30 August 2018

service

3

Just took a while longer than anticipated.

30 August 2018

service

2

We were overcharged and when I called to explain the problem, it took several days to resolve the problem. No apologies and I had to do all the chasing. The lady who ultimately resolved the problem was a sales manager - she was very helpful.

20 August 2018

service

5

Kept informed well and looked after

17 August 2018

service

2

My car was in for 5 days, To be told the issue couldn’t be fixed as cars made after March 2018 Dont connect to Spotify like my previous car. I Was then informed that Mini make updates to cars and don’t always inform staff of changes....

14 August 2018

sales

5

Statstone kept in touch with us either by e-mail or phone call throughout our whole experience of purchasing our new car. Nothing was to much trouble. Thank you Strastone.

12 August 2018

service

5

Kindly Fixed a fault under warranty.

02 August 2018

service

4

I gave four stars as I wondered if it might have been possible to unblock the windscreen wipers myself and save the money.

23 July 2018

service

4

Although it's nice to have ur dirty car cleaned it's a shame it doesn't include the wheels? Thanks anyway we went home and finished the job ?

19 July 2018

service

3

Happy with the service from the showroom staff

10 July 2018

service

2

As above always loved mini and the service given but I won’t use Stratstone again even though it’s the most convenient.This is my 4th mini and I am contemplating buying a different brand next time

10 July 2018