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Customer Reviews.

sales

4

Although I had a budget in mind and stuck to it - it would have been helpful to understand what optional extras where available.

09 April 2019

sales

4

I got what I want.

09 April 2019

sales

5

The whole mini buying experience went smoothly and the staff at stratstone Leeds were friendly and efficient and my new car was immaculate

09 April 2019

sales

5

The team provided an excellent experience from start to finish. They were thorough but not pushy which is important to me. I walk away from pushy sales...the team recognised quickly i knew what i wanted and didn't want and they adapted to my needs.

08 April 2019

service

3

It was done on time and the receptionist was friendly - but I did not believe what I was told. Felt fobbed off .

07 April 2019

sales

5

Excellent Staff and very helpful

07 April 2019

sales

5

Easy to deal with very efficient

07 April 2019

service

5

It was a smooth experience from start to finish and was great to have a lift to and from the city centre.

06 April 2019

service

3

Work on the car was fine.

06 April 2019

sales

5

Kept in regular contact

06 April 2019

sales

2.5

Individual members good-Emily/Gemma/Adam, butt whole process felt fragmented One rude member of staff who had a condescending attitude

05 April 2019

sales

5

All the team whatever their role were so friendly & helpful.

05 April 2019

sales

3

Communication could have been better. I picked a car from stock from the Stratstone Harrogate but stuck with my original sales person in Leeds. I feel the speed of getting the car brought over was very slow. I had to give ultimatum a week later.

05 April 2019

service

3

I wanted to trade my 2.5 year old car in for a brand new model with exactly the same specs as the one I have now. Unfortunately the difference in price was approx £15K and that included trade in so came away really disappointed.

03 April 2019

sales

5

The sales rep Ellie, went above and beyond to find me a deal that worked with my budget while still getting me a car that was exceptional. Not pushy at all, very honest and friendly. Would definitely recommend to family and friends.

03 April 2019

sales

5

Excellent service from sales executive Paul Rosen and test drive with Jack Stephenson very useful

03 April 2019

service

5

Good friendly staff,,,

01 April 2019

sales

4

Quick and easy and they went out of their way to help

27 March 2019

sales

5

Everyone went out of their way to help us, in every way.

25 March 2019

sales

5

The hand over all went smoothly and I had taken the option of the free 1 weeks drive away insurance which was helpful.

22 March 2019

sales

5

Super experience! Fast and efficient. Staff were always approachable, friendly, attentive, passionate and enthusiastic about what they were selling. Nothing I asked was too much effort. Emily in particular was excellent but all the staff were amazing

19 March 2019

service

2

my passenger airbag warning light comes on intermittently. i asked them to fix this at the service and it's not fixed. they also had my car overnight for a straight forwards service and MOT

18 March 2019

sales

5

I got my previous Mini from Stratstone and was impressed the first time round. Second time - just as good. Often, garages make you feel uncomfortable, as a female car buyer, but Stratstone Mini were welcoming and a relaxing atmosphere.

17 March 2019

service

5

My car was ready at the agreed time, which was important as I wanted to avoid rush hour traffic.

17 March 2019

service

5

Polite friendly service and efficient

16 March 2019

service

1

The communication has been poor, with me ringing for updates. The car has been in over two weeks, waiting for a part, getting the wrong part and waiting for it to be replaced. No date for car to be returned to me.

15 March 2019

service

5

So easy to deal with.. and the work was carried out quickly.

15 March 2019

service

5

The level and quality of the customer service, the quality and professionalism of the work will keep me coming back.

14 March 2019

sales

5

The staff were very friendly and helpful, there were lots of little touches that made the experience feel special. Everything was clearly explained and with enthusiasm.

13 March 2019

sales

5

Enjoyed the information given every step of the way from order to delivery

13 March 2019

sales

4

Apart from the wrong invoice been sent everything was ok

11 March 2019

sales

5

As stated in 1st question

11 March 2019

sales

5

The full process from buying to collection was a pleasure - lovely people

11 March 2019

service

3

The comments are the same as above. Also the wash the car was given wasn't good, I took it to the car wash on the way home. I wouldn't have expected thus standard from your prestigious company.

09 March 2019

service

5

Top job

06 March 2019

service

5

First class service by friendly and professional staff.

05 March 2019

service

5

Treated as a valued customer even though I had bought the car from another dealer

03 March 2019

service

5

Helpful staff, who did what they promised

03 March 2019

service

5

5star service

02 March 2019

service

5

Great service

01 March 2019

service

5

Professional

25 February 2019

sales

5

Good care and follow up

18 February 2019

sales

5

I cannot fault the staff at all. I was kept in the loop during the whole process. I received emails informing me what stage my car was at whilst being manufactured. The whole process was faultless

16 February 2019

service

5

Staff are very professional, helpful and friendly. Comfortable waiting area and my car was dealt with quickly. I was updated as appropriate.

15 February 2019

sales

5

From first enquiry to vehicle handover they were so helpful ! Emily was great at purchase, the lovely girl who took us for a test drive was patient and Adam was fantastic at Handover.

10 February 2019

service

4

Had a few problems with my mini, they came and collected it fro Cheshire, leant me an extremely nice Mini to use for the duration of the work being completed and then returned mine back to Cheshire.

08 February 2019

sales

5

Great handover went through everything.

08 February 2019

service

2

I have an ongoing problem with Bluetooth not loading around 40% of the time I use the car - told the garage this needs looking at. Response was no fault found, deleted a couple of phones from the connections list. Advised no software update required.

08 February 2019

service

5

Attentive and did what they said they would do

07 February 2019

service

2

Poor communication.

07 February 2019